Monitoring the critical components and stepping in at the right time — so your escalators keep running through peak hours.
Faults Start with Wear You Can’t See
Escalators fail because of wear that isn’t caught in time. A service that runs without interruption needs monitoring of the critical components, analysis of wear patterns, and timely intervention before failure — indoors and outdoors alike, with an inspection checklist followed on every visit.
What This Service Covers
High-Traffic-Ready Plans — that hold up through peak-hour flow without stopping.
Rigorous Safety Inspections — that prevent incidents and reinforce public confidence, with ‘under maintenance’ signage during work.
Weather-Resilient Care — for outdoor units, protecting against dust and heat.
Continuous Monitoring — to catch and resolve issues before they cause downtime.
Why IET for Escalator Maintenance
Focus on Steps & Drive Chains — inspected every visit — the primary source of escalator wear.
Handrails & Speed Sync — adjusting handrail speed to stay in sync with the steps, a core safety requirement.
All Brands, All Ages — we service escalators we didn’t supply and modernize existing units when needed.
24/7 Emergency Response — with spare parts stocked in our warehouse.
How We Work
FAQs
How are escalators maintained?
On a regular checklist covering steps and drive chains, handrails and their speed sync, comb plates, and safety systems such as missing-step detection and emergency-stop devices — inspecting, adjusting and replacing worn parts, with ‘under maintenance’ signage during work.
Are escalators high maintenance?
They run long hours under variable loads, so they need regular preventative maintenance more than lifts do — but a consistent schedule prevents costly faults and sudden stoppages. Visit frequency is set by traffic density and operating hours.
How do you solve escalator problems?
Preventatively first, to stop the fault occurring, then with 24/7 emergency response when it does. The points most prone to faults are steps, drive chains, handrails and comb plates — the focus of every visit.
Do you maintain outdoor escalators and other brands?
Yes to both. We cover indoor and outdoor escalators with dust and heat in mind, and service various brands and models.
Secure Your Uptime
Let us assess your escalators and build a maintenance plan that prevents downtime.
Kenya Office
B67, 6th Floor, Valley View Office Park, City Park Drive, Parklands, Nairobi, Kenya
Tel: +254 725 000 052 · +254 116 003 009