Maintenance Service Contracts in Kenya

Yes — most of our maintenance clients came to us with equipment from another supplier. We service elevators, escalators and moving walkways of any brand, including units whose original manufacturer no longer has a presence in Kenya. The site assessment tells us what we are working with and what parts we will need to source.

It depends on how hard the lift works. A busy hospital or hotel lift usually needs monthly attention; a lightly used office or residential lift is often fine on a quarterly schedule. Age matters too — older equipment needs closer watching. We set the frequency after seeing the equipment rather than applying one interval to every building.

The cost depends on the number of units, their type and age, how heavily they are used, and whether you want parts included. A single lift in a small office block sits at one end of the range; a bank of lifts in a busy tower at the other. We quote after the site assessment, and we will tell you which coverage level actually fits rather than defaulting to the most expensive one.

You call our emergency line — or raise an emergency request in the IET app — and we dispatch an engineer. Entrapments take priority over every other callout. Never attempt to force the doors or release passengers yourself — the safest place for someone is inside the car until a trained engineer arrives, and a lift that has stopped is not falling.

Often neither — modernisation is the middle path. Replacing the controller, drive, doors or fixtures can bring an older lift up to current safety and efficiency standards while keeping the shaft, structure and car, which is far cheaper than a full replacement. We will tell you honestly when a lift is beyond economic repair, but that is rarer than most owners expect.